Shipping policy

At The Professor Club, we aim to make every order experience simple, reliable, and transparent. Each order is carefully processed and packed before being handed over to our delivery partners.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive shipping and tracking information through your registered contact details.

2. Delivery Timeline

Orders are generally delivered within 7–14 business days from the date of dispatch.

Delivery timelines may vary depending on:

• Delivery location

• Courier availability

• Weather conditions

• Public holidays

• Remote or difficult-to-reach locations

• Other circumstances beyond our control

The estimated delivery timeline is not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offer or promotional shipping benefit will be clearly mentioned on the website or at checkout.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared with you through your registered email address or mobile number.

You can use the tracking information to check the current status of your shipment.

5. Delivery Address

Please ensure that your name, mobile number, house/building number, street, city, state, and PIN code are entered correctly while placing your order.

The Professor Club will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you need to update your address, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

6. Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order. If the package cannot be delivered due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us.

In such cases, additional shipping charges may apply for re-delivery, where applicable.

7. Delayed Deliveries

While we aim to deliver all orders within the estimated 7–14 business day timeframe, occasional delays may occur due to circumstances beyond our control.

If your order has not been delivered within the expected timeframe, please contact our customer support team with your order number so that we can assist you.

8. Damaged Packages

If your package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend documenting the condition with photographs or video and contacting our customer support team as soon as possible.

For products received damaged or defective, please refer to our Returns, Exchanges & Refund Policy.

9. Shipping Restrictions

We currently ship to serviceable locations within India, subject to courier availability.

Certain remote or restricted locations may have longer delivery timelines or may not be serviceable by our delivery partners.

10. Contact Us

For questions regarding shipping, delivery, or your order, please contact The Professor Club Customer Support:

Phone: 87007 22533
Email: theprofessorclub.co@gmail.com
Address: Gurugram, Haryana, India

Please keep your order number ready when contacting us so our team can assist you quickly.