Refund policy

At The Professor Club, we take pride in the quality, craftsmanship, and finishing of every product we offer. We want you to be completely satisfied with your purchase. This policy explains our return, exchange, and refund process in a simple and transparent manner.

1. Return & Exchange Period

Return or exchange requests must be raised within 7 days from the date of delivery.

For a customer-requested size exchange, we offer a one-time exchange on eligible products, subject to stock availability.

2. Eligibility

To be eligible for a return or exchange:

• The product must be unused and unworn.

• The product must not have been washed, altered, tailored, or damaged.

• Original tags and labels must remain attached.

• Original packaging should be retained.

• The product must be returned in its original condition.

• Products with stains, perfume/deodorant marks, or other signs of use will not normally be accepted.

All returned products are subject to a quality inspection before a return, exchange, or refund is approved.

3. Size Exchange

Eligible products may be exchanged for another available size of the same product/style, subject to stock availability.

If the requested size is unavailable, our customer support team may offer another eligible option or a refund, where applicable.

For customer-requested size exchanges, applicable shipping or pickup charges may be borne by the customer.

4. Wrong, Damaged or Defective Products

If you receive a wrong product, damaged product, or manufacturing defect, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs/videos of the product and packaging so that our team can verify the issue.

After verification, The Professor Club may provide an appropriate resolution, including a replacement or refund.

For issues attributable to The Professor Club, applicable return or replacement shipping costs will be borne by us.

5. Non-Returnable & Non-Exchangeable Products

The following products are generally not eligible for return or exchange:

• Products marked as Final Sale / Clearance Sale, where clearly stated at the time of purchase.

• Products that have been worn, washed, altered, or tailored.

• Products damaged due to customer handling or use.

• Products returned without original tags or packaging.

• Products showing stains, strong odors, or other signs of use.

This does not affect any rights available to consumers under applicable law.

6. How to Request a Return or Exchange

To initiate a return or exchange, contact The Professor Club Customer Support through the official contact details provided on our website.

Please keep the following information ready:

• Order number

• Product name

• Reason for return or exchange

• Photographs/videos, wherever required

Our team will review your request and provide the next steps.

7. Return Pickup

Where return pickup is available, the product will be collected from the original delivery address.

If pickup is unavailable in your location, you may be provided with instructions for self-shipping the product.

8. Refund Eligibility

A refund may be issued after an eligible returned product has been received and successfully inspected.

Refunds may also be provided, where applicable, for:

• Wrong products delivered.

• Manufacturing defects.

• Approved returns.

• An eligible exchange that cannot be fulfilled due to lack of stock.

9. Refund Method

Approved refunds will generally be processed to the original payment method used for the purchase.

For Cash on Delivery orders, we may request valid bank account or UPI details to process the refund.

10. Refund Processing Time

Once the returned product has been received and approved after inspection, the refund will generally be initiated within 5–7 business days.

The time taken for the amount to reflect in your account may vary depending on your bank, payment gateway, or financial institution.

11. Return Shipping Charges

For returns or exchanges requested due to customer preference or size-related issues, applicable return shipping or pickup charges may be deducted from the refundable amount or charged separately, where applicable.

For wrong, damaged, or defective products attributable to The Professor Club, applicable return and replacement shipping charges will not be charged to the customer.

12. Partial Refunds or Rejection

A return or refund may be rejected or adjusted if the returned product does not meet the conditions mentioned in this policy.

This may include products that have been:

• Worn or washed.

• Altered or tailored.

• Damaged due to customer use.

• Returned without original tags or packaging.

• Returned with stains, odors, or other signs of use.

13. Cancellation Before Dispatch

If you wish to cancel an order, please contact our customer support team as soon as possible before dispatch.

If the order has already been dispatched, cancellation may not be possible and the applicable return procedure may need to be followed.

14. Fabric & Product Variations

Our garments are made using carefully selected fabrics. Minor variations in texture, weave, color, or appearance may naturally occur due to the characteristics of the fabric, particularly with linen and other natural materials. Such variations are not necessarily considered defects.

We recommend checking the size guide provided on the product page before placing your order.

15. Policy Updates

The Professor Club reserves the right to update this Returns, Exchanges & Refund Policy from time to time. The latest version published on our website will apply to future purchases.

Need Help?

For any return, exchange, or refund assistance, please contact The Professor Club Customer Support through the contact details provided on our website.

Please keep your order number ready when contacting us.

The Professor Club — Timeless style. Thoughtfully worn.